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Glowoarinsing Pty Ltd ("we," "us," or "our") operates the Vivis Advanced Matrix website and product service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site and place orders.
Personal Information from Orders: When you complete an order, we collect your name, phone number, and delivery address. This information is used to process your order, confirm details by phone, and arrange delivery.
Contact Form Information: If you contact us, we collect your name, email address, and message content.
Automatic Information: We use cookies and similar technologies to collect information about your browsing behaviour, device type, and approximate location for analytics and site improvement purposes.
We use collected information to: fulfil and track orders; communicate with you about your order; improve our website and services; comply with legal obligations; and understand user behaviour through analytics.
Our website uses cookies to enhance your experience. We implement Google Ads Conversion Tracking (via Consent Mode v2) and Google Analytics. You can control cookie preferences via our Cookie Settings banner on first visit.
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
Our site uses Google Maps (for location display), Google Analytics (for site analytics), and Google Ads Conversion Tracking. These services have their own privacy policies. We do not share your personal data with third parties except as necessary for order fulfilment and as legally required.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to access, correct, and request deletion of your personal information. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
We retain order information for as long as necessary to fulfil your order, process returns, and comply with legal obligations (typically 7 years for business records). Contact form messages are retained for 12 months unless you request deletion.
Our site and products are not directed to children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will promptly delete the information.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Your continued use of our site constitutes acceptance of the updated policy.
For questions about this Privacy Policy or your personal information, contact us at info@glowoarinsing.world or +61 2 8123 4567, Mon-Fri 9:00-17:00 AEST.